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Keys to effective collaboration


Collaboration in the workplace used to be limited to in-person brainstorms and project coordination but the way we work has changed.

As companies become more global and complex, the majority of work has become increasingly team based. One study published in Harvard Business Review found that ‘‘the time spent by managers and employees in collaborative activities has ballooned by 50 per cent or more’’ over the last two decades. The same study found that at many companies, more than three-quarters of an employee’s day is spent communicating with colleagues.

So how can organisations successfully collaborate while also navigating the common work structures and dynamics that get in the way of effective collaboration in the workplace? What sort of cloud collaboration tools should companies be using to ensure success?

While there are many effective collaboration and communication strategies, the most successful work environments typically have some important features in common, according to RingCentral. They are places where employees feel seen, heard, and safe to share their thoughts. They run efficient meetings and work sessions and have standardised systems and collaboration processes in place. Their teams understand the importance of healthy communication.

Most importantly, executives and leadership understand that successful collaboration in the workplace isn’t just good for their employees it’s good for their customers and their bottom line too.

More innovation: more and more companies are starting to assemble teams that bring people from across the organization together to brainstorm on issues to come up with new ideas that will benefit the business. 

Stronger teams: Not only does working towards the same goal instil team members with a strong sense of purpose, but collaboration also enables team members to fill in each others’ skills gaps and divide up the work to play to everyone’s strengths.

What do some of the best workplaces in the world have in common? They put effort into connecting their employees to form stronger teams and social networks. Not only does working towards the same goal instill team members with a strong sense of purpose, but collaboration also enables team members to fill in each others’ skills gaps and divide up the work to play to everyone’s strengths.

More knowledgeable and skilled employees: When teams collaborate, they get the opportunity to learn new things from each other, which contributes to their overall personal and professional development. Collaboration also challenges people to think, articulate, and learn more about their competencies, which can help them build self-awareness and a better understanding of their strengths and weaknesses.

For example, according to research published in Harvard Business Review, teams often benefit from having a mix of cosmopolitan and local members. These are people who have lived in multiple countries and speak multiple languages and people with deep roots in the area they’re working in.

A better customer experience: assembly lines show that many people working together can complete a project faster than one person working on their own. While this has many benefits internally, it can also have a huge impact on customer experience and help you maintain a high customer retention rate. 

CTS The industrialisation of IT
CTS - Industrialisation of IT
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