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Staff retention the greatest business challenge of 2023


Staff retention and recruitment is currently the greatest challenge facing employers, according to a new annual survey.

A quarter of all respondents (24 per cent) quoted “retention” and a fifth (20 per cent) stated “recruitment” as the greatest challenge to their business and the results highlight the need for employers to remain agile and connected to their workforce.

For this year’s HReSource survey respondents were asked to submit their insights across a wide variety of topical issues impacting the productivity and overall performance of their respective organisations. The objective was to understand the response to those challenges and informed views on immediate actions and priorities as they prepare for another difficult year.

The report also highlights the distinct shift in priorities of employers in the UK, notable when we contrast with findings from pre-pandemic surveys. HR professionals are at the sharp end of tackling the issues arising out of the mix of local, national, and global events. Unsurprisingly those reporting an increase in workload stand at 81 per cent with those stating a “significant rise in workload” increasing by 44 per cent over the 2018 survey.

Headline findings feature the highest-ranked priorities for 2023. Marked out of 10 the top “to do” with an average score of 8.4 was the establishing of effective Well-being programmes and at 7.8, investing in employees through initiatives to develop skills. Well-being and employee welfare concerns will be in recognition of the need to provide a workplace that employees can feel comfortable in and reflects the significant rise in reported mental health-related absences.

These two outputs marry with the greatest challenge facing employers. A quarter of all respondents (24 per cent) quoted “Retention” and a fifth (20 per cent) stated “Recruitment”. These findings reflect the difficulties employers are having in retaining talent and subsequently resourcing appropriate replacements.

“Retention of staff will be our greatest challenge this year due to pay and working patterns for certain roles within the company,” said Julie Ouzman group HR director at Holdcroft Motor Group. “The opportunity will be to grow our own ‘apprenticeship scheme’ for technicians across the group.”

Ceri Mallon, HR manager at Everun, Belfast, said: “Retaining key employees as business grows is important to ensure that we keep experience and knowledge within the business as we onboard new employees.”

Innes Clark, head of Employment Law at Morton Fraser LLP, said:  “It is very interesting to see that almost a quarter of respondents selected flexible working as the area of law they would like to have reviewed. Whilst the Government is due to implement reforms to this area it is unlikely that these will satisfy employers given that the proposed changes are largely employee rather than employer-friendly.”

David Laud of HReSource said of the findings: “Business owners need to move swiftly, adapt to remain resilient and deliver their plans. Those that succeed will be organisations that demonstrate agility and an ability to flex with the trends accelerated by recent world events.”

The answer may not be as simple as implementing a 4-day week however the HReSource survey strongly indicates that adopting attractive and innovative initiatives to engage with existing and future employees would be time and money well invested.

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